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Returns, Exchanges & Refunds Policy

ORDER PROCESSING

If you have placed an order online you can view information about your order in the My Account section of our website. If you do not see your order displayed in this section, then the order was not placed, and you must return to your Shopping Cart and complete the Checkout process again.

 

ORDER CHANGES

It is extremely important to review your order to make sure it is correct before submitting it. All deliveries are subject to the carrier’s Terms and Conditions.

If you would like to change your order, or you have discovered a mistake in your order, please email us immediately at support@fragranceroom.com. If your order is shipped before changes have been made and processed, our return policy will apply.

 

ORDER CANCELLATIONS

Orders are processed immediately after purchase. If you wish to cancel your order after it has already been processed, please send an email to support@fragranceroom.com for assistance. 

Note: If your order is shipped before you cancel, you will be responsible for returning the products in their unopened, original condition and for shipping fees.

 

RETURN POLICY

We are happy to accept returns or exchanges within 30 days of delivery, provided the item is unused, in its original packaging, and accompanied by a receipt or proof of purchase.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning an item or delivery valued over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please do not send back any product to the manufacturer.  To return your merchandise purchased from Fragrance Room, you should mail the merchandise to Fragrance Room, 2 Rodeo Drive, Edgewood, NY 11717.  If you have any questions about returning merchandise, please e-mail support@fragranceroom.com or call us at 1-866-FRA-ROOM. You will be responsible for shipping costs for returning any item.

 

EXCHANGES

We only accept exchanges to replace items that are defective or damaged.  To exchange a damaged defective or incorrect item, send us an email with your full name, customer purchase order number, date purchased and price paid to support@fragranceroom.com and send the item accompanied by a receipt or proof of purchase to Fragrance Room, 2 Rodeo Drive, Edgewood, NY 11717.

Depending on where you live, the time it takes for your replacement product to reach you may vary.

 

INCORRECT ITEMS

If you received an incorrect item or order, do not open any of the incorrect products and contact us immediately at support@fragranceroom.com or 1-866-FRA-ROOM so we can rectify the issue. In order to obtain a refund or to have an incorrect order rectified, you must send us an email within 30 days of the package arriving to the shipping address that was provided or the postal outlet in which the package was delivered to.  If you open a product, that product will no longer be accepted for a return, credit, or refund.

 

DAMAGED PRODUCT

In the unlikely event that your order or part of your order arrives damaged, please email us at support@fragranceroom.com within 48 hours so we can notify the shipper and file a damage claim.  Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.  Images of the damages will be required for processing the claim.  

 

MISSING PRODUCT

If you receive an order with missing product(s), you must contact us at support@fragranceroom.com within 48 hours of receiving your order, and an image/copy of the packing slip must be submitted in order to obtain a refund or replacement.

 

REFUNDS (if applicable)

If you return an item, we will send you an email to notify you when we have received and inspected your returned item. We will also notify you of the approval or rejection of your request for a refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment. While the credit will be issued upon approval of your refund, it might take a few days to appear on your credit card statement, depending on your credit card or other method of payment.

 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund after completing the necessary steps for a return, first check your bank account or credit card account to ensure it has not been deposited. Because it may take time for a refund to be officially posted on a credit card statement, contact your credit card company and/or bank.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@fragranceroom.com